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CLIENT

Food Technology Industry.

BUSINESS CASE

Jira Software and Bit Bucket Operations and Support.

ATLASSIAN TOOLS USED BY THE CLIENT

Jira Software and Bit Bucket.

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RESPONSIBILITIES

Creating projects across Atlassian tools
Monitoring system usage and managing application and system restarts in cases needed outside of working hours
Planning and executing the process of upgrading the JIRA Software and Bitbucket instances along with the installed add-ons to the latest available versions
Creating new or modifying the existing documentation regarding the system

VALUE DELIVERED

Upgrading the Atlassian tools to the latest versions available and mitigating the configuration and upgrade issues caused by different customizations
Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level