Copyright 2023 by Seavus. All rights reserved

CLIENT

Leading Telecom Operator in Switzerland.

BUSINESS CASE

Jira Software, Confluence and Crowd Operations and Support.

ATLASSIAN TOOLS USED BY THE CLIENT

Jira Software, Confluence and Crowd.

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RESPONSIBILITIES

Planning and executing the process of upgrading the JIRA Software, Confluence and Crowd instances along with the installed add-ons to the latest available versions
Monitoring system usage and managing application and system restarts in cases needed outside of working hours
Creating new or modifying the existing documentation regarding the system

VALUE DELIVERED

Upgrading the very old Atlassian tools to the latest versions available and mitigating the configuration and upgrade issues caused by the version gap
Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level