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MANAGED SERVICES

ATLASSIAN TOOLS FOR FOOD TECHNOLOGY INDUSTRY

CLIENT

Food Technology Industry.

BUSINESS CASE

Jira Software and Bit Bucket Operations and Support.

ATLASSIAN TOOLS USED BY THE CLIENT

Jira Software and Bit Bucket.

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RESPONSIBILITIES

  • Creating projects across Atlassian tools
  • Monitoring system usage and managing application and system restarts in cases needed outside of working hours
  • Planning and executing the process of upgrading the JIRA Software and Bitbucket instances along with the installed add-ons to the latest available versions
  • Creating new or modifying the existing documentation regarding the system

VALUE DELIVERED

  • Upgrading the Atlassian tools to the latest versions available and mitigating the configuration and upgrade issues caused by different customizations
  • Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level