Copyright 2022 by Seavus. All rights reserved

MANAGED SERVICES

ATLASSIAN TOOLS FOR LEADING TELECOM OPERATOR IN SWITZERLAND

CLIENT

Leading Telecom Operator in Switzerland.

BUSINESS CASE

Jira Software, Confluence and Crowd Operations and Support.

ATLASSIAN TOOLS USED BY THE CLIENT

Jira Software, Confluence and Crowd.

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RESPONSIBILITIES

  • Planning and executing the process of upgrading the JIRA Software, Confluence and Crowd instances along with the installed add-ons to the latest available versions
  • Monitoring system usage and managing application and system restarts in cases needed outside of working hours
  • Creating new or modifying the existing documentation regarding the system

VALUE DELIVERED

  • Upgrading the very old Atlassian tools to the latest versions available and mitigating the configuration and upgrade issues caused by the version gap
  • Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level