How Telecommunication Companies Can Increase Performance by Digitizing Internal Processes

Companies in the telecommunication industry offer products and solutions at the technological forefront – but the organization's internal processes can often be old-fashioned, manual and silo oriented.
The IT company Seavus can help them become more effective.
– The digital transformation needs more than just replacing old systems with new ones. You also have to change your internal processes. That's when we see extensive improvements in earnings, says Tomche Hristovski, Manager at Seavus' Telecommunications Division.

The digital transformation has spread throughout society, but while many Swedish technology and IT businesses are at the forefront of what they're delivering, the organization they are working in might be outdated, particularly in the telecommunication sector.

By completely embracing the digital transformation internally as well, many benefits can be gained.

– It's about organizational changes, such as digitizing and streamlining internal processes and flows as well as working towards increased automation. If we can avoid human interaction in processes through end-to-end automation, we can also eliminate human error, says Tomche Hristovski.

According to Seavus, the digital transition in telecommunication companies will improve the yield, increase capacity, enhance the products, improve the customer experience and help develop new and competitive business models.


Seavus Creates a Seamless Experience for the End Customer

The digital transformation is divided into three steps. Initially, all information has to be digitized in order to be used. In the next step, you choose fitting technology and digitize the processes as well as the different roles within the organization. In the last step, the customer experience is digitized.

– Every customer should be given a unique and seamless experience. That's the strategy that telecommunication companies have to work with in the future.

Digital transformation has been a buzzword for a couple of years, but at Seavus they have worked with it for nearly 20 years.


Seavus Operates through Nearshoring

Today, Seavus operates through nearshoring. Dedicated teams consisting of experts in their respective fields are spread-out at several locations in Europe and work remotely.

The difference between offshoring and nearshoring is the distance. Even if you might be able to find cheaper IT providers in Asia, Seavus' nearshoring model comes with several advantages.

– We're working in the same time zone, which facilitates communication. The physical distance isn't very large either, so you can easily fly to the customer in Sweden in just a few hours. Additionally, everyone here speaks excellent English and we have the same work ethics by and large. That's important to achieve smooth collaboration, says Tomche Hristovski.

There are currently about 160 people working at Seavus' telecommunications division.

– We're continuously investing in them in order for them to always be at the forefront in terms of skills. They are our greatest asset. At the same time, we have a flat organizational culture where everyone is allowed to participate and contribute their creativity. We know that this benefits both us and our customers when we help them with the digital transformation, Tomche Hristovski added.


*This post was originally published on Dagens industri

Take a look at our next remote event: Digital Transformation: Enhancing the customer experience and boosting telco’s agility